FAQ’s

How many properties can we view?

We can organise viewings for up to 4 properties. Please have a think about your requirements and priorities to narrow down the properties you are interested in viewing.

Please note: Currently due to Covid-19 we are not offering viewings until January 2022. We will then review our position on this matter depending on government guidance.

How do I secure a property?

In order to secure a room/property we will need completed forms and deposits from the whole group.  Please note that we do work on a first come first served basis.

What is a guarantor?

A guarantor is someone (usually a parent or guardian) who agrees to be responsible for your rent if you fail to pay. We require all students to have a UK based guarantor who earns in excess of £20,000 per annum. For international students unable to provide a UK guarantor, we would need a proportion of the rent paid in advance.

Are microwaves and kettles provided?

We do not provide small appliances such as microwaves, kettles and toasters. However, if previous tenants leave them behind we will leave them in situ for you to use but please note that if they break we are not responsible for replacing them.

What should I do if I want to renew my tenancy?

We would be happy to hear you are settled in your accommodation and if you wish to renew for another year please let us know. Before we release our available properties for the next academic year we will email your group and ask if you wish to remain.

What happens if I lose my keys?

If the property you are living in is managed by APYork, please contact the office and let us know your address and which bedroom you are occupying. Please note that we only attend to provide access during office opening hours. If you need to gain access out of hours you will need to contact a locksmith. If we are tenant find only for your property, you will need to get in touch with your landlord.

How do I report a problem or fault at the property?

Please see our report a repair section. Alternatively, please email in to repairs@apyork.com.

One of us has a change of circumstances and no longer wishes to proceed with their let, what do we do?

It is important to understand that once the tenancy agreement has been signed it is a legally binding document. If one of the tenants no longer wishes to proceed with their let, a replacement tenant will need to be found. The leaving tenant will remain liable for their rent and utility bills until a replacement tenant signs to legally take over the tenancy. It is the responsibility of all tenants to source a replacement and all remaining tenants must be happy with the new tenant. Please contact the office for further information.

My light doesn’t work, what should I do?

Replacing lightbulbs within the property is the responsibility of the tenants. You may wish to safely remove the lightbulb and take it along to a shop (such as Barnitts at 24-26 Colliergate, York YO1 8BW) to get a like for like replacement.

When does my tenancy end?

Please check your tenancy agreement for the end date, which will have been sent to you in the tenant confirmation email.

Please call 01904 411111 if you have any questions, or would simply like more information, alternatively contact us now.